Frequently Asked Questions
Find answers to common questions about our products, shipping, and sleep library.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping option selected at checkout. Once your order ships, you will receive a confirmation email with tracking details.
Do you ship internationally?
Yes, we ship to most countries. Available shipping options and delivery estimates will appear at checkout once you enter your shipping address.
Please note that international orders may be subject to customs duties or import taxes depending on your country.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor your delivery status.
If you have not received your tracking information within a few days of ordering, please contact us and we will be happy to assist.
Can I change or cancel my order after placing it?
If your order has not yet been processed for shipping, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.
Once an order has been shipped, we are unable to modify it.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and returned in its original packaging.
If you would like to initiate a return, please contact us with your order number and we will guide you through the process.
How do I start a return or exchange?
To begin a return or exchange, contact us through our contact page and include your order number and the reason for the return.
Our team will provide instructions on how to return the item.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within a few business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Products
How does the Lullé sleep speaker work?
The Lullé sleep speaker is designed to be placed near or under your pillow, delivering gentle sound that supports relaxation and sleep without disturbing others nearby.
It plays calming audio such as rain sounds, ocean waves, and guided sleep stories that help quiet the mind and mask background noise.
Can I listen to Lullé audio without the speaker?
Yes. Many of the soundscapes and sleep sessions can also be played through standard audio devices such as headphones or regular speakers.
The Lullé sleep speaker simply provides a more immersive and discreet listening experience designed specifically for bedtime.
Is the speaker safe to use overnight?
Yes. The speaker is designed for extended listening and uses gentle, low-volume audio intended to support relaxation throughout the night.
As with any audio device, we recommend keeping volume at a comfortable level.
Sleep Library
What is the Lullé Sleep Library?
The Lullé Sleep Library is a curated collection of calming soundscapes, guided sleep stories, and relaxing audio sessions designed to help you fall asleep more easily and stay asleep longer.
These sessions are organized by purpose, such as wind-down, deep sleep, and nighttime relaxation.
What kind of audio sessions are included?
The library includes a variety of sleep-focused audio experiences such as:
• rain sounds
• ocean waves
• brown noise
• calming instrumental music
• guided sleep stories
Each session is designed to create a peaceful bedtime environment.
Do I need a subscription to access the sleep library?
At launch, many of the audio sessions are available to stream freely through the Lullé Sleep Library. Additional content may be introduced over time as the library expands.
Sleep & Usage
How should I use Lullé audio as part of a sleep routine?
Many people find it helpful to begin with calming music or gentle soundscapes during their wind-down period, such as while reading or preparing for bed.
Once you lie down, you can transition to steady sounds like rain, ocean waves, or brown noise that support deeper relaxation and help mask background disturbances.
Can I listen to the audio throughout the night?
Yes. Many of our sessions are designed to play for extended periods, allowing the sound to continue gently through the night.
You may also choose to set a timer depending on your preference.
Support
How can I contact Lullé?
If you have a question about your order, our products, or the sleep library, you can contact us through our contact page.
Your message goes directly to our team, and we usually reply within 24 hours.
I have a question that isn’t listed here. What should I do?
If you can’t find the answer in our FAQ, please feel free to reach out through our contact page. We’re always happy to help.